Thank you for choosing hatchelnook.org. We hope every customer is satisfied with their purchase. If you are not satisfied with the product you received, you can apply for a return and refund according to the following refund policy.
I. Return Period
We accept return requests for eligible products within 30 days of receipt.
Return requests submitted after 30 days may not be approved.
II. Return Requirements
To ensure smooth return processing, please ensure that:
The product must be requested within the return period;
The product must be in unused condition;
The product should have its original packaging, labels, and accessories intact;
The product must not have any damage, stains, or signs of use that would affect resale.
If the returned product does not meet the above requirements, we may not be able to accept the return request.
III. Return Process
To apply for a return, please contact us first using the following methods and provide your order information and the reason for the return.
After receiving return confirmation, please send the product back to the designated address according to the provided return instructions.
Return Address:
12251 WARWICK AVE
BATON ROUGE, LA, 70815
Items returned without confirmation may not be processed promptly.
IV. Refund Processing Time
We will begin processing the refund after receiving and inspecting the returned item.
Return Review Time: After receiving and confirming the item;
Refund Processing Time: Approximately 3 business days after approval.
Refunds will be processed via the original payment method. The exact arrival time may vary depending on the processing speed of the bank or payment institution.
V. Product Issues and Incorrect Orders
If the received item has quality issues, is damaged during shipping, or does not match the order information, please contact us immediately. We will assist in handling the relevant issues according to the actual situation.
VI. Contact Us
If you have any questions about our refund policy or return process, please contact us:
Company Name: Hatchel Nook LLC
Company Address: 12251 Warwick Ave, Baton Rouche, LA, 70815
Customer Service Email: [email protected]
Thank you for your understanding and support. We will continue to strive to provide you with a better shopping experience.